Payment Protection Insurance

Frequently Asked Questions

What is PPI?
PPI (Payment Protection Insurance) is insurance to cover your payments on a loan should you become sick, unemployed or suffer an accident.

What types of loans are covered by PPI?
Car finance, mortgages, bank and building society loans and credit cards are all products that frequently come with PPI attached.

Why Can I make a claim?
Generally PPI insurance has been found to have been mis-sold by the Financial Services Authority in a number of cases. If it was mis-sold to you then you can make a claim to get back the proportion of your monthly loan or credit-card payments that represented the PPI payments, plus interest. There are many reasons why PPI may have been mis-sold to you in the first place but the main reasons behind making a claim are if you were not in full-time employment at the time you took out the loan, if you were told that the cover was compulsory or if you were not even made aware that you had the cover.

Can I still complain if I no longer have the policy?
You can as long as you still have the policy or loan details and you did not get any payout of benefits under the policy while it was in force.

If I complain will it affect my policy?
Yes. In the majority of cases, what we are complaining about is the fact that you should not have been sold the policy in the first place because it was not right for you. If we are successful with your complaint, your compensation will be a full refund of all your premiums plus interest and your cover will cease.

How long does it take?
This will all depend on how long the loan or credit-card companies take to respond to us.

How much will it cost me?
Our service is results based. You will only be asked to pay any fee if you receive a refund or settlement from your bank. The fee will be 25% of that refund

How do I start my claim?

You can either submit your information via our online application form or by calling a claims advisor Free on 0800 0470 152. We will send you our standard agreement form to sign and return in a pre paid addressed envelope.

Can I do this myself?
If you have the time and confidence to manage your own claim and you are confident that you will be able to maximise your settlement, yes, you can do this yourself.